門市人員_門店顧客服務顧問 (兼職) Store Customer Service Advisor (PT)【嘉義西區DECATHLON】
Decathlon Taiwan_台灣迪卡儂有限公司
本網頁由國立臺灣師範大學學務處與104人力銀行共同經營創建，源於就業博覽會徵才企業職缺，同意在此提供更多且適職的工作機會予求職者。
Decathlon Taiwan_台灣迪卡儂有限公司
【Ready to play? 想動就動】 The French national sports brand DECATHLON was founded in 1976 and is committed to letting people experience the charm of sports. The brand slogan "Ready to play" also promotes that everyone can enjoy sports anytime, anywhere. As a diversified and professional sports brand, we provide more than 80 sports categories and 35,000 products. Currently, DECATHLON has more than 1,700 stores in 78 countries around the world, with approximately 100,000 employees worldwide. There are 19 stores in Taiwan, and there are The online official website and corporate procurement platform provide consumers with precise services and experiences through omni-channel sales services. 源自法國的國民運動品牌迪卡儂成立於 1976 年，致力讓人體驗運動的魅力，品牌標語「Ready to play 想動就動」更宣揚所有人隨時隨地都可享受運動。作為多元專業的運動品牌，我們提供超過 80 種運動種類及 35,000 種產品，目前迪卡儂於全球 78 個國家，擁有超過 1,700 家門市，全球員工人數約 10 萬名；全台共有 19 家門市，同時有線上官網及企業採購平台，透過全通路銷售服務，為消費者提供精準服務和體驗。 Are you passionate about sports? Join DECATHLON and open up endless possibilities for your sports career! 你對運動充滿熱忱嗎？加入迪卡儂，開啟運動職涯的無限可能！ 【Staff Career Development 員工職涯發展】 DECATHLON offers comprehensive career development opportunities across various departments, including production management, retail services, e-commerce, marketing, logistics, customer service, and finance. It also provides extensive long-term training programs, a well-established promotion system, and diverse global career opportunities. 迪卡儂提供全方位的職涯發展，包括生產管理、零售服務、電子商務、行銷、物流、客服、財務等部門，並提供全面長期的培訓發展計劃、完善的晉升系統與全球多元的工作機會。 【Stores & Warehouse In Taiwan 全台門市及倉庫分佈】 Northern Taiwan: Ruifang (Warehouse), Neihu, Zhongshan, Sanchong, Guilin, Zhonghe, Xindian, Zhongli, Bade, Hsinchu; Central & Southern Taiwan: Beitun, Nantun (store with headquarter of production and operation support), Yunlin, Chiayi, Rende, Taitung, Fengshan, Nanzi, Asia Bay, Pingtung. We encourage job applicants be fully prepared upon the deep store visiting experience, to know further about our products and services with commercial insight before joining the interviews with us. 雙北：瑞芳倉庫、內湖門市、中山門市、三重門市、桂林門市、中和門市、新店門市 桃竹：中壢門市、八德門市、新竹門市 台中：北屯門市、南屯門市（生產管理、營運支援總部綜合體） 雲嘉南：雲林門市、嘉義門市、仁德門市 東高屏：台東門市、楠梓門市、鳳山門市、亞灣門市、屏東門市 我們鼓勵職位申請者在參加面試之前，光臨各大門市了解我們的產品和服務、引發深度商業思考，做好充分準備與職涯規劃的構想。 【Corporate Social Responsibilities 企業社會責任】 DECATHLON commits to reach net-zero by 2050, with near-term targets to reduce absolute GHG emissions 42% by 2030. In line with the global commitment, DECATHLON Taiwan has achieved "four No.1": the first brand in Taiwan to receive EDGE green building certification, the first company in Taiwan to collectively purchase green electricity, the only permanent repair workshop for sporting goods in Taiwan, and the largest second-hand sporting goods market in the country, demonstrating its unwavering commitment to environmental responsibility. 迪卡儂承諾在2050年前達到淨零，並設定在2030年前，減少42%溫室氣體排放的短期目標。台灣迪卡儂響應全球減碳承諾，在台灣創下「4個第一」：全台唯一獲世界三大綠建築之一的EDGE綠建築認證的品牌門店、台灣第一個團購綠電的企業、全台唯一運動用品常設維修站、全台最大的運動用品二手市集，展現綠色責任的決心。
工作內容
想要與一群熱愛運動的人一起工作、樂於分享運動的喜悅嗎？歡迎加入我們！ 成為門市客服助理，提供顧客最佳用戶體驗，以提升顧客忠誠度： 1. 提供符合顧客需求的結帳體驗 2. 微笑、問候每位光臨門市的顧客，並與他們互動 - 確保團隊、顧客及商品的安全 - 以熱情助人的態度探詢顧客需求，並為其提供合適的解決方案 - 提供門市內退貨、會員計劃、融資、工作坊、租賃等 - 與未購買的訪客交流，並為他們提供合適的解決方案 - 分析並回應顧客的評價，以了解門市在客戶滿意度方面的優勢和改進空間，促進客戶滿意度的持續改進 - 與顧客分享商業推廣活動、體育活動等 3. 管理數位訂單，確保線上與門市無縫銜接的獨特用戶體驗 - 提供高品質的「到店取貨」（C&C）區域，讓位置明顯可見。 - 獨立管理訂單：接收訂單、存儲、處理問題。 - 確保「到店取貨」訂單能在1小時內高效準備：包括準備時效、追蹤和親自交付。 - 為顧客提供最佳的訂單提取體驗，確保問候顧客、友善助人、了解需求等。 - 確保訂單的IT交付正確完成。 - 熟悉並遵守所有數字訂單的操作流程。 - 管理其他類型的訂單：例如「從店內配送」 4. 迅速讓產品返回貨架／掛鉤上，讓產品再度被顧客看見。" "Want to work with a team of sports lovers and inspire others with your passion? Join us and grow together! As Store Customer Services Advisor in DECATHLON, I offer my customers the best-in-class user experience to make them loyal & come back. 1. Assist my customer by offering him the payment experience which fits his needs. - Cash my customer on the payment system that best meets their needs (SCO, Till, mobile payment) - Assist my customer during the payment process: take an active role, and be available and attentive to ensure a pleasant experience. - Be fully competent in all checkout procedures, from opening to closing my checkout. - Ensure that my customer is identified by offering them to take part of the membership program - Organize the customer flow for a streamlined checkout experience. - Know and apply the procedures relating to monetary flows 2. Welcome and guarantee the best-in-class user experience to make my customer come back - Ensure the security of teammates, customers and goods - Give all customers a warm welcome on all channels - Interact with each instore customer by adopting the best posture (smile, hello) - Be present at my store entrance by adopting a helpful attitude, detect my customer need and offer him a suitable solution - Be able to offer all the services defined in my store's customer services policy: returns, membership program, financing, workshop, hire, etc. - Be present at my store exit to exchange with the visitors without purchases and offer them a suitable solution - Analyze and answer to the customers reviews in order to contribute to the continuous improvement of the customer satisfaction - Carry out a monthly review to understand my store strengths and improvement areas regarding customer satisfaction. - Know about my store's commercial events and share them with my customers: commercial campaigns, sports events, etc.. 3. Manage digital orders to guarantee an unique and seamless user experience between online and instore. - Provide a high-quality C&C area that is clearly visible. - Manage orders autonomously: receiving orders, storage, managing incidents - Ensure C&C orders are efficiently prepared within 1 hour : preparation delay, traceability, and handing over in person - Give customers the best possible order collection experience, ensuring that all of the fundamentals of customer relations are applied: greet them, be friendly and helpful, identify any needs, etc. - Ensure orders IT delivery is correctly done - Know and apply all the digital orders procedures - Manage other order types : ship from store 4. Make products quickly available by efficiently returning them to shelves/pegs. - Ensure orders IT delivery is correctly done - Know and apply all the digital orders procedures - Manage other order types: ship from store
職務類別
工作待遇
工作性質
上班地點
管理責任
出差外派
上班時段
休假制度
可上班日
需求人數
條件要求
接受身份
工作經歷
學歷要求
科系要求
語文條件
不拘
擅長工具
工作技能
其他條件
-熱愛運動但不一定要有運動專項、外向、表達能力好 -具有服務的熱忱，且以解決顧客問題為核心。 -具備良好溝通能力與表達技巧，善於聆聽。 -假日平均每週至少可排一天
公司環境照片(4張)
商場環境
商場環境
瑞芳倉庫
倉庫環境
福利制度
法定項目
其他福利
✦ 員工福利與發展制度✦ Employee Benefits & Development Opportunities 在迪卡儂，我們致力於打造一個充滿支持與成長機會的職場環境，讓每位夥伴都能發揮潛力、實現自我。 At Decathlon, we strive to create a workplace that supports personal growth and encourages every teammate to thrive. ●法規保障 Legal Protections 我們依據《勞基法》與相關法規，提供健全的員工保障： We provide full legal protections in accordance with local labor laws: 優於法規：工作滿一年即享 10 天年假，全薪病假 6 天 Extra benefits: 10 days paid annual leave after 1 year; 6 days full-paid sick leave 勞保、健保、勞退提撥 Labor and health insurance, pension contribution 每年健康檢查 Annual health checkup 生育、育嬰留職停薪與津貼制度 Parental leave and allowance 法定假別（生理假、產假、婚喪假、公假等） All legally mandated leaves (maternity, bereavement, menstrual, etc.) ●福利亮點 Decathlon Perks▸ 運動生活 Sport and Lifestyle 運動社團活動與補助 Sports club activities and monthly sport allowance 永續通勤津貼：每公里補助新台幣 4 至 8 元，鼓勵步行、單車、大眾運輸 Sustainable commuting bonus (NT$4–8/km) for biking, walking, or public transport ▸ 購物優惠 Shopping Benefits 員工購物折扣 Employee discount on all Decathlon products ▸ 獎金與股份 Bonus and Shares 獲利分享制度（正職與兼職皆可適用） Profit-sharing for both full-time and part-time teammates 員工持股制度 Employee shareholding plan ▸ 禮金與補助 Gifts and Subsidies 生日禮金、三節獎金、婦女節禮品、新年禮券 Birthday bonuses, seasonal gifts, Women’s Day and New Year vouchers 忠誠員工禮、特約商優惠 Loyalty awards and partner brand discounts 生育與結婚補助 Childbirth and marriage subsidies 團體保險：免費為配偶與子女加保醫療險 Group insurance including free medical coverage for spouse and children ●教育訓練與職涯發展 Training and Career Development▸ 教育訓練 Training 新人訓練與實務實習 Onboarding and hands-on field training 職能與專業課程 Functional and professional training programs 內部講師制度與持續進修文化 Internal trainer system and lifelong learning support ▸ 升遷與規劃 Career Growth 明確的內部升遷制度 Transparent internal promotion system 國內外職涯規劃的可能性 Opportunities for domestic and international career development 校園實習合作與轉正機會 University internship programs with full-time transition paths 支持多元共融：如南屯店與家扶中心合作雇用弱勢族群 Inclusive employment initiatives, such as local programs for disadvantaged communities ★歡迎加入我們 Join Us成為迪卡儂的一員，與我們一起打造一段充滿活力、共好、富有意義的職涯旅程。 Join Decathlon and shape a fulfilling, purpose-driven career with us.