Day to Day Responsibilities: • Customer feedback and complaints handling through production record investigation. • Facilitate root cause identification, corrective action, preventive action delivery and validate the effectiveness. • Risky lot management from customer feedback and internal event management to reduce customer impact. • Track delivered corrective action & preventive action implementation and conduct regular audit. • Leading project to meet customer satisfaction. • Monitor line to line variation and deliver opportunity based on the understanding of customer process. • Conduct JE (joint experiment) to define customer process needs and drive product specification to meet customer requirement. • Arrange customer visit and facilitate plant resource to have workshop with customers. • Coordinate plant wide resource for customer technical support related. • Conduct external qualification process with customers. • Support sample request from customers. • Data analysis to address quality improvement proposal to Production team. • Join external / internal ISO & IATF16949 audits. Required Skills: • Well computer skill in PowerPoint, Excel, Power BI. • Excellent communication skill in cross-department project or cooperation. • Statistic tool: SPC XL/Minitab/SPSS, etc. • Problem solving and decision skill, like 8D, KT…etc. • Strongly in data analysis/ Statistical using skill are prefer, such as SPC, QC Story and Quality relative tools. • Fluent English in speaking, writing and reading. • Meeting facilitation skill. Desired Skills: • D^t skill, like VBA, Power BI, power automate, Python…etc • Certified Quality Engineer (CQE) is a plus