面議Purpose of Position: Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning Key Responsibilities: 【Customer issue resolution】 • Identify and define problem clearly to differentiate facts from opinions Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results • Identify customer returned issues and clarify the responsibility for approval of compensation • Resolve, clarify and suggest disposition of returns for manufacturing and quality action • Set up priority, track and follow-up until the issues are resolved • Present customer issues to Corning internal Engineering and Quality review; report • Corning investigations to customer MFG and Quality 【Corning's product and value delivery】 • Identify overall / product trend / technology trend / needs in glass with customers Promote Corning's technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns • Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective • Lead model design in qualification process at customer side • Work with CT/ENG. for model analysis and rational spec setting • Find out engineering technical support resources and develop communication channels between Corning and assigned customers • Coordinate customer quality & technical audit and customer visit • Lead customer and Corning resources to achieve R&D and MFG joint project target 【Customer relationship engagement and network establishment】 • Establish strong linkage with customers and account managers to align with account strategy • Build strong multi-level relationships with key persons on customer side Required Skills: • Ability to work at the intersection of project and functional group • Strong technical / analytical skills, detail oriented • Strong teamwork oriented • Communication and engagement skills for maintaining customer relationships • Fluency in the English language • Domestic travel and flexible working time- 面議Day to Day Responsibilities: • Leading a large technical team through projects, to develop and deploy state of the art process controls technologies including hardware and software engineering capabilities in support of early stage, pilot and high-volume manufacturing activities for new technology transfer, process improvement, cost reduction or capacity expansion. • Actively develop and partnership with technical leaders in developing PCS strategy to support execution of corporate priorities and all Corning business operations and growth across Asia. • Advance and maintain technical competencies in PCS by actively participating and leading control system architecture, hardware and software designs for process equipment, process/product prototyping, and factory automation. • Initiate and lead control solution projects as appropriate to support competency and capability development to advance operational competitive advantage and build pipeline of engineering talents. • Act as a leader to represent MTE organization in engagements with customers (mainly internal engineering and manufacturing teams) and vendors (technical engagement, capability evaluations, etc.) across Asia. Visit work sites of direct reports and engage key customers on employee performance and contributions in meeting project objectives and expectations. Provide help as appropriate. • Champion effective deployment of documented manufacturing control systems best practices on all department projects. • Be responsible for establishing trainings and development programs/processes to enhance team’s competencies, capabilities and skills in core technologies through project assignments, trainings, coaching, seminars and conferences. Required Skills: • Broad-based communication skills to interact with customers in all areas of the business and at all levels of the organization. • Broad-based vision and strategic thinking to work with cross-country businesses and lead team strategy • Strong ability to manage change and multiple priorities to deal with mixture of COE capability development and project activities. • Prior engineering experience with technical/project leadership responsibility for the design, development, and deployment of control system solutions for manufacturing environment. • Hands on experiences on control systems hardware and software such as - Logic and sequencing control using PLC (Mitsubishi, Siemens or Allen Bradley) - PC-Level programming languages (VB, C/C++, C#) - Industrial SCADA and DCS (e.g. GE iFiX, LabView). - Fundamental understanding of feedback control such as PID, motion controls and other advanced control algorithm and methodologies. - Fundamental understanding of AI(Artificial Intelligence) control such as machine learning, deep learning in manufacturing 4.0 application. - Understand and capable to integrate operation software technical system and measurement and inspection system.
面議Introduction Within ASML Customer Support (CS) is responsible for the maintenance and continuous improvement of ASML systems. Are you the person that can drive a continuous improvement mindset throughout the ASML organization and at our suppliers? Do you like to improve organizations and (formal and informal) processes in a data driven way? Are you an excellent communicator who aligns easily in a cross-sectoral environment and is able to make the difference? Do you get excited to define and explore new insights to improve ASML quality and customer experience? Then this could be an interesting job for you ! In the TW UIR RPM department we are running improvement projects and supporting and driving the Quality Competence Centers to set the standards within UIR. providing transparency in a fact based landscape, to enable ASML sectors and business lines to reduce non-Quality and disturbance. improving our customer satisfaction and drive the right improvement projects that “move the needle”. implementing standards and methods that enable initiatives that optimize across the ASML value chain, enabling collaboration and connecting end-to-end. Job Mission You will be responsible for embedding a continuous improvement structure and driving a continuous improvement mindset and continuous improvement initiatives to reduce non-Quality and disturbance, improving UIR org. efficiency and execution quality. This will result in the realization of a “Living Quality” culture in which ASML employees and suppliers are able to continuously improve and realize a fast learning behavior. Job Description Drive ASML growth of Quality maturity, by structuring and supporting Quality competence centers to reach competence maturities that will support the “Quality First” target. Define and drive Continuous Improvement initiatives in cross-business & cross-sector collaboration, to reduce non-Quality and disturbance to improve customer satisfaction. Team up with the non-Quality program manager to identify opportunities with key stakeholders that will deliver a measurable ongoing improvement on the key drivers for non-Quality improvement across the business. Do deep dives into the fact based information on non-Quality disturbance to support root cause analysis. Provide expertise and consultancy based on business need. Manage the Quality training portfolio and engage in development of leadership and Quality mindset trainings. Maintain the current ASML Quality Computer Based Training. Education You have a Bachelor or Master degree with >5 years of relevant experience in a similar role to make this role a success. You have engineering background (industrial engineering, Mechatronics, Mechanical engineering, Electric engineering or comparable). You have six sigma knowledge who has experience in initiating and running improvement projects on a data driven approach. Experience Prefer 5 years of experience in semiconductor field and process engineering, quality management and supplier quality management and people management experience. Personal Skills Independent thinker, with demonstrated good judgement, problem solving and analytical skills. Be able to influence without power of borrowed resources. Able to work in a very dynamic and fast paced environment. Open for cultural differences and able to work with site of different culture and way of working. Motivated, pro-active, self-driven, and flexible. Good verbal and written, in English. Great leadership & coordination skills. Independent, proactive, sense of responsibility, team player, good communication skills, customer oriented (both internal and external), stress-resistant, and flexibility. Other information Flexibility to travel to other site in TW and other countries by biz demanding with short notice. This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.- 面議Scope of Position: The IT Network Analyst is responsible for maintaining and optimizing Corning’s network infrastructure. This role ensures the stability, integrity, secure and efficient operation of the network systems that support core organizational functions. The engineer will work closely with other IT teams to troubleshoot and resolve network issues, implement new technologies, and ensure the network is meeting global standards. Responsibilities: Serve as network subject matter expert, providing technical support to a complex global network environment. Support network solutions i.e. routing, switching, SDWAN, DDI, etc.. For these services the candidate will be: • Monitor and maintain network infrastructure • Troubleshoot and resolve network issues to ensure minimal downtime and optimal performance • Collaborate with IT teams in cross-functional troubleshooting • Maintain documentation network processes and procedures up to date • Perform RCA (root cause analysis) on issues, taking preventative measures to avoid reoccurrence • Collaborate with Architect and Engineering teams to improve the network reliability and performance • Application transport and network infrastructure protocols, such as EIGRP, BGP, and OSPF • Evaluate and refine handover and training documentation provided by engineering teams • Participate in on-call rotation for after-hours network support Required Skills : • Understanding of network protocols and technologies (e.g., TCP/IP, DNS, DHCP, VLANs). • Experience with automation and coding, scripting Network changes. • Skilled in configuring and managing network devices (e.g., routers, switches, wireless). • Configuring and using monitoring/alerting/forensic tools (e.g. SolarWinds, NetBrain, CACTI, Wireshark) • Experience with network security practices and tools (e.g., NAC) • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a global team.
- 面議Role Purpose: • Act as a project leader to lead the technology collaboration with customers and ensure the technical resources to meet the business objectives • Lead customer engagement, activities and workshops • Explore new customer collaboration opportunities • Execute and manage technology collaboration to meet project objectives • Leverage collaboration achievement to support business needs • Lead customer engagement, activities and workshops • Explore new customer collaboration opportunities Key Responsibilities: • Develop and maintain strong relationships with existing key contacts. Proactively engage to expand the network within customer R&D functions. • Establish new relationships through cold calls, industry events, exhibitions, and by leveraging existing networks. • Identify decision-makers, influencers, and information providers for targeted technologies and collaboration projects. • Gather technology information by visiting key contacts to enhance the technology portfolio of owned accounts. • Identify customer needs for technology development and communicate key requirements to internal stakeholders. • Coordinate internal resources to create technology offerings for proposed collaboration projects. • Lead the initiation and execution of projects for your owned accounts with cross-functional teams. Manage the project pipeline to maximize value for customers and the account team. • Identify technology development trends for your owned accounts to provide insights and technology reports to the account team and internal program team, aiding in the generation of account strategies and aligning with our technology offerings. • Perform missions and tasks assigned by supervisors.
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