Context
Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team.
Has skill set of multiple competencies to practically make use of knowledge base to resolve issues that have known solution or deep knowledge of single competency enabling to solve new issues and demonstrate solution direction with own analysis.
Requirements
MSc or Phd (Phd is a plus but not required) in technical field.
Limited experience in an IC manufacturing environment, or research institute with emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.
Responsibilities
Escalation supportContributes to service order actions and problem description clarification.
New product / service developmentCreates basic diagnostics requirements for one specific use case.
New product / service roll outExecutes standard tasks and can lead part of the roll out of a new product or service. As an NPI deliverable; creates knowledge sharing material for future reference.
Node solution definitionExecutes analysis work within a single competence/domain, typically following predefined paths. Combines inputs from others to support making one consistent solution definition. Typically reviews with others before formally sharing.
Node solution integrationCombines inputs from others to make one consistent execution plan. Supports definition of detailed integration and test plans, executes on task level. Typically reviews with others before formally sharing.
CoachingMentors new-hires on first tasks.
Training deliveryIs capable to deliver intermediate and advanced training to colleagues and customers.
Knowledge sharingShares best known methods within the group or department.
Operational excellenceImproves operational efficiency and quality in own daily work and work of the team members. Signals gaps in process and proposes improvement within scope of team.
Business SupportSpeaks up and triggers VoC. Evaluates existing products.
Customer DemoIndependently supports in demo preparation, execution and analysis.
Data analysisPerforms high quality analysis from specific data, and extract key insights from analysis, identifying root cause and technical solutions. Usage of default toolsets and analysis methods based on own insights.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
